STEP 1 – EMAIL US
Email email@example.com within 7 days of receiving the merchandise. Please include in this email your order number, name and reason for exchanging/returning. We will respond as soon as possible to talk you through the process. We will book the collection and make the arrangement with our couriers.
Please note that we can only offer an exchange if we have the product that you would like to receive in stock.
STEP 2 – PACK YOUR ITEMS IN THE ORIGINAL PACKAGING
The merchandise must be sent within 7 days of receiving the order. Please be sure the merchandise is in its original state. Please be sure to pack the items securely with labels and stickers attached. The merchandise must be clean, unwashed, unworn and hang tags attached and undamaged. Burnt Fit reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.
STEP 3 - COURIERS TO PICK UP AT ADDRESS
You will receive a waybill via email. Please print the waybill and have them ready with the package for collection. We will arrange for the courier to provide a flyer.
Please note that we cannot indicate a specific time that the pick up will take place, we can only book a pick up for a specific date, not time.
STEP 4 – RECEIVING YOUR NEW PARCEL OR STORE CREDIT
Once we have received your parcel, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with swing tags still attached. Please allow +-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange. Your exchange will be sent to the same address that your order was originally sent to.
In the case of a refund. We will send you an online voucher with the value of your returned item to the email address through which you contacted us.
Should Burnt Fit supply the incorrect product or if the product you received is damaged, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all the tags and extras still as received. If the customer however wears or uses the product or removes any stickers or tags of the incorrect, damaged or faulty item, then the free exchange by Burnt Fit for a new item is void.
Should you use your product and spot a factory fault within 30 days of receiving it, Burnt Fit will then replace that item for you. Please email firstname.lastname@example.org for more info. Please note, the Burnt Team will first examine the item by means of either image or physical examination. Burnt Fit reserves the right to not grant an exchange if deemed that the fault is not a factory fault. If any damage occurs outside of the 30 day window, no replacement will be made since we are unable to control how the product was used or handled in that time-frame.
Given the nature of the Burnt Fit products, some items can not be returned due to practical (eBooks) or health related reasons (Used Gym Equipment).
The following items can not be returned:
- eBooks, Online Videos or tutorials (all digital products)
- Booty bands, resistance bands
- Gift cards
All discounted items, sale or Black Friday items or giveaway items can not be returned and are final.